Five simple steps to retain customers and create breakthrough profit

04/02/2021

Businesses consider customers as their breath and life source. A start-up business or a sustainable development company must surely attract and retain customers. Attraction of new customers and retention of old customers are very important factors for business development.

Why do businesses need to retain customers?

For businesses, the attraction of new customers is very important to increase the number of customers and create many new approaches for them to have a new and strange look and prefer products. However, this target will only be successful if you have a proper and effective strategy.

Beside accessing to new customers, maintain service and care old customers is important too. This helps to resale and receive positive feedback. Enterprise will have more opportunities to expand new customers from existing customers .

How can businesses have an effective customer retention strategy?

Old customer approached and experienced products of businesses. Therefore, if you want to create an impression and let old customers continue using products and services, you have to build new program with unique initiatives.

Calculate customer retention rate of businesses

Calculate retention rate of that customer and determine retention capacity according to the following formula:

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