1. Overview & Custom Product Policy
Because our products are custom-made and painted to order according to each customer's specific preferences, we do not accept general returns or process refunds for changes of mind, incorrect customer selections, or personal preferences once the customization process has begun.
2. Conditions for Returns and Refunds
A return or refund will ONLY be granted under the following exceptional circumstances:
Manufacturing or Product Defects: The delivered item has structural defects, material failure, or significant painting errors that differ from the approved specifications due to our error.
Mutual Agreement: A return or refund is explicitly agreed upon and confirmed in writing/email between DPS and the customer prior to returning the item.
3. Inspection & Reporting Process
To request a return or resolution for a defective product:
Customers must inspect the product upon delivery and notify us within 7 days of receipt.
Please send an email to Email containing your Order ID, a detailed description of the issue, and clear photos/videos demonstrating the defect or error.
Claims made after 7 days from the delivery date will not be eligible for return or refund.
4. Resolution & Refund Execution
If a defect is confirmed by our technical team or a return is agreed upon by both parties:
We will offer a free repair, a replacement unit, or a refund depending on the mutual agreement.
Refund Method: If a refund is approved, the payment will be processed back to the original payment method (the credit/debit card used at checkout) via our Payment Gateway within 5 to 10 business days.
5. Return Shipping Fees
Defective / Incorrect Items: We will bear all return shipping costs or arrange a return label for eligible defective products.
Approved Mutual Returns: Unless agreed otherwise in writing, shipping fees for returns approved via mutual agreement shall be determined during the agreement process.
6. Contact Us
For any inquiries or support regarding your custom orders, please reach out
Made-to-Order / Custom Painted Items: Items requiring custom manufacturing, special painting, or specific customer modifications take longer to process. Standard production and handling time typically ranges from 3 to 30 days depending on product complexity. Specialty / Custom Orders: For highly specialized, custom-engineered products, or large-scale custom batches, lead times may take up to 45 days (or as explicitly agreed upon between DPS and the customer in writing).
View more
Payment Processing & Cardholder Data Security We DO NOT store, process, or transmit your credit/debit card numbers or sensitive payment details on our servers. All payment transactions are processed securely through our licensed Payment Gateway partner. Payment data is encrypted using Secure Sockets Layer (SSL) technology and complies with the Payment Card Industry Data Security Standard (PCI-DSS).
View more
Tiếng Việt
English