1. Order Processing & Manufacturing Time
Delivery timelines vary depending on item availability and production requirements:
In-Stock Items: Orders for items available in our inventory are processed and dispatched within [1 - 3] business days.
Made-to-Order / Custom Painted Items: Items requiring custom manufacturing, special painting, or specific customer modifications take longer to process. Standard production and handling time typically ranges from 3 to 30 days depending on product complexity.
Specialty / Custom Orders: For highly specialized, custom-engineered products, or large-scale custom batches, lead times may take up to 45 days (or as explicitly agreed upon between DPS and the customer in writing).
2. Shipping Methods & Estimated Transit Times
Once production and quality inspection are completed, packages are handed over to international courier services (such as DHL, FedEx, UPS, or EMS).
Standard / Express Transit Time: Delivery from dispatch to your destination usually takes [7 - 14] business days, subject to customs clearance in the destination country.
Tracking Details: As soon as your order is shipped, a shipping confirmation containing a tracking number will be sent to your email address so you can track the progress of your shipment.
3. Shipping Rates
Shipping charges are calculated at checkout or determined during the order quotation process based on the weight, dimensions, and destination of your package.
4. International Customs, Duties & Taxes
Shipments entering international destinations may be subject to import taxes, duties, and customs fees imposed by the destination country's customs authority.
Unless explicitly specified otherwise in writing, all applicable customs duties and import taxes are the sole responsibility of the recipient/customer.
5. Address Accuracy & Delivery Issues
Address Accuracy: Please ensure all shipping address details and recipient contact numbers are provided accurately at checkout. We are not liable for delayed or failed deliveries due to incorrect address information provided by the customer.
Transit Delays: Delivery times are estimates. Occasional delays may occur due to customs inspections, severe weather events, or international shipping carrier operational issues beyond our control.
Damage Upon Delivery: If your shipment arrives damaged, please take clear photos/videos of the package and damaged contents immediately and notify us within [48 - 72] hours of delivery at Email.
6. Contact Us
For questions regarding your order status, manufacturing timeline, or shipping details, please contact us
Payment Processing & Cardholder Data Security We DO NOT store, process, or transmit your credit/debit card numbers or sensitive payment details on our servers. All payment transactions are processed securely through our licensed Payment Gateway partner. Payment data is encrypted using Secure Sockets Layer (SSL) technology and complies with the Payment Card Industry Data Security Standard (PCI-DSS).
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This website is operated by DPS Mechanical & Manufacturing, located at VN. Throughout the site, the terms “we”, “us”, and “our” refer to DPS By visiting our site and/or purchasing products or services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”).
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